Frequently Asked Questions
What is Roaming?
The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).
What exactly is an eSIM?
An eSIM serves as a virtual SIM card enabling you to set up a mobile plan with your network provider without needing a physical nano-SIM card.
What are the steps to activate my eSIM?
Activating your eSIM involves a straightforward 3-step process: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code using your phone.
Can you explain the distinction between a physical SIM and an eSIM?
A physical SIM is a tiny chip that you insert into your device, whereas an eSIM operates as a digital SIM, allowing you to set up a mobile plan with your carrier without the need for a physical nano-SIM card.
How can I determine if my phone is eSIM-compatible?
Access our dedicated page outlining supported devices to confirm if your phone is compatible with eSIM technology.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.